What if I don't know what I want?

Not to worry, we can arrange a time to meet-up and discuss what's out there, what options you have and what to do next; we never force a sale or even expect one we just want to give you advice on how to make your ideas/business a success.

Can you edit my existing website?

As long as you own it, or can get a licence then yes; if you are unsure ask us any way and we'll try and find out for you.

How do you create your prices?

Our prices are quoted using an estimate of hours put into the work, the type of project and the time scale; we will also take into consideration your budget and your businesses status (charity/not-for-profit organisation discount).

What payment options do you have?

We accept payments via BACS, cash and on occasion cheque if you would like to pay any other way just ask. We don't expect payments for smaller projects or that of charities/not-for-profit organisations until after the designs have been completed and you're happy, however larger projects and urgent (those with a short time scale) are generally charged a 20%-50% upfront charge with the possibility of other charges up to 75% until the job has been completed, but don't worry all of this will be explained and we will come to decisions together before the job is taken on (once your happy, we're happy). Sometimes we offer package deals and/or special offers/deals, these are charged with the full project amount up-front.

How long will it take?

We will always try to work on your timescales as much as possible; however good design takes time, depending on the project we might even be able to get it done the same day. We will always work with you every step of the way and together we will come to an agreement on time.

Will you take on my project?

You would have to ask first but we will try, however we don't guarantee to take on every job, we pride ourselves on what we do and doing it well; if we don't have the time or don't believe we have the best skill set for that particular job (such as app development) then we will do our best to recommend someone else that can.

Will you handle my marketing?

If you want us to then we can defiantly discuss it; we will always be open and honest with you every step of the way, and if we don't think we can we will do our best to recommend someone who can.

Can you help me with SEO?

It's not an area we specialise in however we have picked up a few tips & tricks in the business and can defiantly help to improve your search engine visibility whether it's on your website or in your online marketing. Our knowledge will always be passed onto you when working with you, so just ask.

Can you help me with social media for my businesses?

Yes; we will always help where we can, however it's not an area we specialize in but we defiantly know enough to get you started and to help you out if you get stuck. Like a lot of things it will depend on your requirements, but we will always try to suggest someone who will be able to help more, if needed.

Where are you based? Will you come to me?

We are based in Portsmouth and will always come out to you, or meet you nearby. We will travel outside Portsmouth however this may come at a cost for travel, just get in touch with us and we'll talk about what we can offer.

Can you train me to take control of my own website?

Yes, this isn't a problem just get in touch with us and we will be able to give you more information upon your requirements.

Will you write my content?

If you need us to we will, however we are not professional copywriters and therefore any content written up will have no guarantee and will rely on a proof by yourselves.

Do I have to get my designs printed from you or can I shop around?

Of course; we don't have to print for you and any work we design we will always give to you in formats suitable for any printer; some printers may have different margins and bleed marks so for us to provide your design with exact needs just let us know your printers requirements and we will provide a copy for this as well (don't worry if you don't know/understand we can help).

Will I own my logo?

Yes, most defiantly we never keep any rights to bespoke designs and these will become yours forever once full payment has been received.

Do I have to meet you or can we just exchange some Emails?

We prefer to meet however we know how hard it can be sometimes too arrange this, Emails are fine but bear in mind it can make the whole process taka a little longer than usual. If it helps we can arrange meetings to be any time of day/night depending on your requirements, just ask.

I want something you don't list, can you help?

Possibly, it will depend on your requirements however if we don't know we more than likely know someone who does and will be happy to supply you with contact details for those.

I need a newspaper/magazine advert, can you do this?

Yes, just let us know your requirements.

Can you design with short notice?

Yes, we will do everything we can do meet your time requirements, however as you can possibly understand we cannot guarantee any last minute designs until we have agreed, ie. If you phone us up wanting a design before the end of the day depending when you phone and what other work with have in will depend on our answer.

I have drawn my own design; can you turn it into a logo?

We would be happy too, contact us and we can discuss your requirements.

How big will my logo be?

As big as you need, but for the sake of printers and your disc space we design our logo's as vector images meaning with the right software it can be as small as you need up to the size of buildings; if you need specific sizes we would be happy to provide these as well.